Delivery & returns

Every Pub Club item is printed to order in the UK, then posted straight to you. Here's what to expect.

Delivery

Because your item is made especially for you, there's a short print stage before it ships. Delivery times below are counted from dispatch, and we'll email you tracking as soon as your order is on its way.

Standard — free

2–4 working days

Free on every UK order, once your item has been printed. No minimum spend.

Express — £5.99

Next working day

Choose express at checkout to jump the queue and get next-day dispatch delivery.

We currently ship to addresses within the UK.
Printing usually adds a working day or so before dispatch — busy periods (and personalised runs) can add a little more.
You'll get a confirmation email when you order, and a dispatch email with tracking when it ships.

Returns

We want you to love your merch. If something isn't right, we'll sort it out quickly and fairly.

Faulty, damaged or misprinted items

If your item arrives faulty, damaged, or not printed as it should be, you have 30 days from delivery to let us know. Email a photo to hello@pubclub.co.uk with your order number and we'll arrange a free replacement or a full refund — whichever you prefer. You won't be charged for return postage on a faulty item.

Changed your mind?

Because every item is printed to order specially for you, we're not able to accept change-of-mind returns or exchanges in the way an off-the-shelf shop can — the item can't simply go back on a shelf. Please do check the size guide on each product page before ordering. That said, we're reasonable people: if you've made a genuine mistake, get in touch and we'll always try to help.

This policy doesn't affect your statutory rights under UK consumer law.
For anything you're unsure about, just ask before you order — we'd rather get it right first time.

Need a hand with an order or a return? We're quick to reply.